Terms of use

1. The provider

Dosszi is provided by DRB Services Kft. (the Provider).

2. Definitions and scope

• Service: the Dosszi web platform (platform.dosszi.app), API (api.dosszi.app) and mobile app for capturing, uploading and storing invoices and other documents and tracking their processing status.
• Customer: the business that enters into a contract with the Provider for the Service.
• User: an employee or agent of the Customer for whom the Customer or the Provider created an account.

These terms form part of the contract between the Customer and the Provider and also apply to Users. The Service is for businesses only; no consumer contract is formed. Where an individual agreement with the Customer differs, the individual agreement prevails.

3. Contract and fees

The contract is formed when the Provider accepts the Customer's order in writing (email is sufficient). Fees, payment terms and any limits (e.g. storage, number of users) are set out in the individual agreement or order.

4. Accounts and access

• There is no public sign-up: accounts are created by invitation from the Customer's company admin or the Provider.
• Users must keep their password and sign-in codes secret and must not share their account. If unauthorised access is suspected, notify the company admin and the Provider ([email protected]) immediately.
• The Customer is responsible for its Users' actions, for setting permissions (role, visibility) correctly and for disabling the accounts of staff who leave.

5. Customer obligations

• Upload only content that the Customer is entitled to process and that does not infringe the law or third-party rights (in particular, personal data only with a valid legal basis).
• Do not upload malicious code, attempt to bypass the Service's security measures or overload the system.
• The Customer is responsible for the content of uploaded documents, for processing them correctly and for meeting statutory retention duties – in particular keeping accounting records for at least 8 years (Hungarian Accounting Act C of 2000, section 169). The Service supports this but does not replace the Customer's own record-keeping and archiving obligations; the Customer decides on permanent deletion.

6. Availability and support

The Provider operates the Service with reasonable care and aims for continuous operation but, unless agreed otherwise in writing, gives no service level (SLA) commitment. The Service may be temporarily limited for maintenance, development, security reasons or failures of third-party providers; we announce planned maintenance in advance where possible. The Provider may develop and change the Service and may require mobile app updates for security reasons. Support: [email protected].

7. Data protection and processing

For uploaded documents and their data the Customer is the controller and the Provider the processor; the parties conclude a data processing agreement under Article 28 GDPR, which forms part of the contract. The Provider is the controller for user account data, security logs and app analytics. Details are in the privacy policy.

8. Intellectual property

The Service's software, design and the Dosszi name and logo are the Provider's intellectual property. For the term of the contract the Customer receives a non-exclusive, non-transferable right to use the Service as intended. Uploaded content remains the Customer's; the Provider uses it only to provide the Service.

9. Liability

The Provider is not liable for damage caused by circumstances outside its control (e.g. internet or power failures, force majeure, the conduct of the Customer or Users, failures of third-party providers), nor for lost profits or indirect damage. To the extent permitted by law, the Provider's liability is limited to the fees actually paid by the Customer in the 12 months before the event causing the damage. This limitation does not apply to damage caused intentionally or by gross negligence, or to breaches harming life, physical integrity or health (Hungarian Civil Code, section 6:152).

10. Suspension and termination

• The Provider may suspend access if the Customer or a User seriously breaches these terms or if needed for the security of the Service, and notifies the Customer without delay.
• Unless agreed otherwise, either party may terminate the contract in writing with 30 days' notice, or immediately for serious breach.
• After termination the Customer may request its documents for 30 days; the Provider then deletes the Customer's data unless the law requires further retention.

11. Changes to these terms

The Provider may change these terms and notifies the Customer by email at least 30 days before the change takes effect. If the Customer does not accept the change, it may terminate the contract before that date; continued use of the Service means acceptance.

12. Governing law and disputes

The contract is governed by Hungarian law, in particular the Civil Code (Act V of 2013). The parties first try to settle disputes amicably; failing that, the court competent for the Provider's registered seat has jurisdiction.

13. Contact

Send questions and notices to [email protected]. Help is available on the Support page.