Help and support

After you enter your password we send a six-digit code to your account's email address from [email protected].

• Check your spam, "Promotions" and other folders.
• If nothing arrives within a minute, choose "Resend code" (available after 60 seconds, at most five times per sign-in). Always enter the most recent code.
• The code is valid for 10 minutes. After five wrong attempts you need to sign in again, and the account is locked for 15 minutes.
• If you still get no code, ask your company's Dosszi admin to check your email address, or write to us at [email protected].

Yes. A scanned document is first queued on the phone in encrypted storage with the status Pending. As soon as there is a connection, the app uploads it automatically (on start, on unlock, when the connection returns, every two minutes while in use, and in the background when the system allows). After a successful upload the status becomes Uploaded and the document appears in the company's list as New.

If an upload turns to Failed, open the item to see why, fix it (e.g. choose another category), and retry or delete it. Please wait until every pending document is uploaded before you sign out or uninstall the app.

Invoices contain business data, so the app locks after one minute of inactivity. Unlock it with Face ID, Touch ID, your fingerprint or your device passcode – just like your phone. If the phone has no screen lock set up, you need to sign in again to unlock.

If you don't use the app online for 7 days, you need to sign in again with your password and an emailed code for security.

Open the document and choose Delete. As a company user you can delete your own uploads while they are New; processed or rejected documents can be deleted by your company admin. Company admins can delete any of the company's documents.

Items not uploaded yet (Pending or Failed) can be deleted on the phone at any time. If something was deleted by mistake, your company admin can ask us to restore it at [email protected].

The admin gives a reason when rejecting (for example "The second page of the invoice is missing"). You get an email and – if enabled – a notification, and the reason is shown on the document's page. Fix the problem, scan the document again and upload it as a new one; the rejected copy stays on record.

In the app: Settings → Request account deletion. On the web: platform.dosszi.app → Settings → Request account deletion. We forward your request to your company admin and the Dosszi team, delete the account and confirm it by email. You can also write to us at [email protected].

The documents you uploaded are your company's data: the company decides how long to keep them (accounting records must be kept for 8 years). Details are in the privacy policy.